How long is the SEIDO Cookware warranty?

Every SEIDO Cookware product carries a 5-Year Limited Warranty, running five years from the date of purchase. It covers defects in materials and workmanship under normal home use, and it applies across the range: the 8-inch (20 cm), 9.5-inch (24 cm), and 11-inch (28 cm) skillets, and the stainless steel lunch box 3-pack, 27 oz (800 ml) each.

Why is it called a limited warranty?

US law asks every written product warranty to be labeled either full or limited. Ours lists exclusions — normal wear, misuse, commercial use and the others on this page — so it is correctly labeled limited. Cover for defects in materials and workmanship still runs the full five years.

What do I need to make a warranty claim?

Two things: your Amazon order number and photos of the issue. The order number sits under Your Orders in your Amazon account and serves as your proof of purchase. Take clear photos of the affected area plus one of the whole product, then email everything to customerservice@seidocookware.com or send it through our contact page with a short description. No registration or paperwork is required, and you do not need to send the product back.

Does discoloration count as a defect?

No. Rainbow, blue, or golden tinting on stainless steel is a normal result of heat — a thin surface layer that changes how light reflects, not a flaw in the material. It affects appearance only and can be removed at home. We explain the science, and the fix, in our stainless steel discoloration guide in Learn.

Is the SEIDO Cookware warranty transferable?

The 5-Year Limited Warranty applies to the original purchaser. Claims are verified against the original Amazon order, so the order number is the key document — if you received a SEIDO Cookware product as a gift, ask the purchaser to keep that number on hand. The warranty does not transfer with resale of the product.

The SEIDO Cookware 5-Year Limited Warranty

Every SEIDO Cookware product — skillets and the stainless steel lunch box set alike — carries a 5-Year Limited Warranty covering defects in materials and workmanship under normal home use, for five years from the date of purchase. It is labeled limited because it has exclusions, and every one of them is listed on this page. For the lunch box, the lid parts are covered for 1 year. To claim, email customerservice@seidocookware.com or use our contact page, with your Amazon order number and photos of the issue. The warranty applies to the original purchaser.

No registration is required. Your Amazon order number is your proof of purchase — keep it with the product and with the safety and use-and-care instructions packed in the box. Below is the full coverage in plain language: who gives the warranty, what it covers, what we will do, what it does not cover, and how a claim works.

Who Gives This Warranty?

The warranty is given by B & C Enterprises Ltd, which trades as SEIDO Cookware (Company No. 13445334, registered in England and Wales), Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Warranty questions and claims go to customerservice@seidocookware.com.

What Does the 5-Year Limited Warranty Cover?

The 5-Year Limited Warranty covers defects in materials and workmanship under normal home use, for five years from the date of purchase. If a skillet or lunch box fails because of how it was made — not how it was used — that failure is covered.

That means flaws present in the material itself or introduced during manufacturing. Normal home use means use in line with the safety and use-and-care instructions that come in the box.

The skillets — body, handle and stainless steel lid — and the lunch box's stainless steel containers are covered for the full five years. The lunch box lid parts — the tempered glass, the plastic frame, the clips and the silicone gasket — are covered for 1 year, because they wear with daily use.

A stainless steel pan warranty is also refreshingly simple. SEIDO Cookware skillets are made without synthetic coatings, so a coating that can wear or flake is simply not there to fail. What remains is a tri-ply clad body: a 304 (18/8) stainless steel cooking surface, an aluminum core and a 430 stainless steel exterior — and that is what we stand behind.

What Will SEIDO Do?

If we confirm a defect in materials or workmanship, we will, at our option, repair or replace the defective part or product — with the same or a comparable model if it is no longer made — or refund the price you paid. A replacement is covered for the rest of the original warranty period.

What Does the Warranty Not Cover?

These sit outside the warranty. None of them are surprises, and none of them are hidden in fine print:

Normal wear — scratches, scuffs, water spots, gasket wear, and the ordinary surface changes that come with routine cooking and washing.
Discoloration from use — rainbow, blue, or golden tinting is normal stainless steel behavior, not a defect. It affects appearance only.
Damage from misuse or accident — drops, dents, impacts, overheating an empty pan on a high burner or letting it boil dry, or using a product for something it was not designed to do.
Damage from not following the instructions in the box — for example, heating an empty lunch box container, microwaving with the lunch box lid on and its steam vent closed or blocked, putting the lid in an oven, or letting a skillet boil dry.
Products bought used, refurbished or "renewed", including Amazon Grade & Resell. New products are covered wherever you bought them.
Leaks — the lunch box is not leak-proof, so a spill in a bag is not a defect, and neither is damage to anything the spill reaches.
Damage from bleach, chlorine-based cleaners or oven cleaner.
Products that have been altered, or repaired by anyone other than SEIDO Cookware.
Commercial use — the warranty covers home use. Restaurant or other commercial service is excluded.
Food, and loss of or damage to other property.

How Do I Make a Warranty Claim?

Returns within Amazon's return window go through Your Orders on Amazon. After that, the warranty takes over, and a claim takes a few minutes to prepare. You will need two things:

First, your Amazon order number — you will find it under Your Orders in your Amazon account. Second, photos of the issue — clear shots of the affected area, plus one of the whole product.

Email both to customerservice@seidocookware.com, or send them through our contact page, with a short description of what happened and when you first noticed it. We reply within 5 business days by email, and within 24 hours to messages sent through Amazon. We assess every claim from your photos, so you do not need to send the product back. If you are not sure whether your issue is wear or a defect, contact us anyway — we would rather look at a photo than have you guess.

Your Other Rights

Any implied warranty, including the implied warranties of merchantability and fitness for a particular purpose, is limited in duration to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

SEIDO Cookware is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty limits any liability, including for personal injury, that the law does not allow to be limited.

Keep a record of your purchase

Registration is optional — your 5-Year Limited Warranty applies either way. Leave your address and we will keep the paperwork alongside anything else worth telling you.

Frequently asked questions

How long is the SEIDO Cookware warranty?: Every SEIDO Cookware product carries a 5-Year Limited Warranty, running five years from the date of purchase. It covers defects in materials and workmanship under normal home use, and it applies across the range: the 8-inch (20 cm), 9.5-inch (24 cm), and 11-inch (28 cm) skillets, and the stainless steel lunch box 3-pack, 27 oz (800 ml) each.
Why is it called a limited warranty?: US law asks every written product warranty to be labeled either full or limited. Ours lists exclusions — normal wear, misuse, commercial use and the others on this page — so it is correctly labeled limited. Cover for defects in materials and workmanship still runs the full five years.
What do I need to make a warranty claim?: Two things: your Amazon order number and photos of the issue. The order number sits under Your Orders in your Amazon account and serves as your proof of purchase. Take clear photos of the affected area plus one of the whole product, then email everything to customerservice@seidocookware.com or send it through our contact page with a short description. No registration or paperwork is required, and you do not need to send the product back.
Are the lunch box lids covered for five years too?: The lunch box lid parts — the tempered glass, the plastic frame, the clips and the silicone gasket — are covered for 1 year, because they wear with daily use. The stainless steel containers are covered for the full five years. Lids go in the refrigerator, the freezer and the dishwasher, and in the microwave only with the steam vent fully open and clear — never in the oven.
Does discoloration count as a defect?: No. Rainbow, blue, or golden tinting on stainless steel is a normal result of heat — a thin surface layer that changes how light reflects, not a flaw in the material. It affects appearance only and can be removed at home. We explain the science, and the fix, in our stainless steel discoloration guide in Learn.
Is the SEIDO Cookware warranty transferable?: The 5-Year Limited Warranty applies to the original purchaser. Claims are verified against the original Amazon order, so the order number is the key document — if you received a SEIDO Cookware product as a gift, ask the purchaser to keep that number on hand. The warranty does not transfer with resale of the product.